SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by DHL or SF Express depending on the weight and size of the product. All shipping options are expedited delivery.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|The United States||6-18 Business days|
|Canada, Germany, Europe||6-18 Business days|
|Australia, New Zealand||6-18 Business days|
|Mexico, Central America, South America||6-18 Business days|
|United Kingdom||6-18 Business days|
|Switzerland||6-18 Business days|
*This doesn’t include our 1-7 days of processing time (Please note that Lepin factory are only maintaining sustainable level of stocks, we do not produce too much stocks to prevent unexpected event for us).
Temporarily out of stock items: If item is not ready to ship, we will notify you immdiately.Please allow us 10-15 days more of handling time to ship the item (produce new batch). Customer also can request full refund if they dont want to wait for the order.
What about customs?
Almost all of our orders go flawlessly without any custom duties but any further custom fees are beyond our control and we are not responsible for any extra custom fees. Your order may involve custom fees when it arrives to your country but once again most of orders go smoothly without any extra effort.
To ensure 100% successful custom clearance, all Lepin packages are shipped with no original box. We are using strong plain looking box with bricks and instruction manual include. If you need orginal box, please email us first.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 1-4 business days for the tracking information to update on the system.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.